Business Challenge
A global investment management firm experienced reduced service quality after their Network Operations Centre (NOC) was offshored by a previous provider. Time zone limitations and inconsistent service availability threatened operational resilience and response times across global sites.
FRAME BREACH LTD’s Solution
- Hybrid Support Model: FRAME BREACH LTD designed a tailored support solution combining dedicated and pooled resources, aligning with the customer’s internal IT structure.
- 24×7 Managed Services: We delivered full-time monitoring of infrastructure, voice, and network services, proactively identifying and resolving threats.
- Incident and Problem Management: A dedicated global team now manages all incident, event, and problem resolution services—ensuring 24×7 coverage.
- Third-Party Coordination: Our engineers act on the client’s behalf to manage vendor escalations and accelerate resolution timelines.
Key Outcomes
- Zero Disruption: Seamless integration of FRAME BREACH LTD teams into the client’s existing IT operations
- Faster Resolution: Reduced time to identify and resolve incidents
- Improved Root Cause Analysis: Enhanced insight into recurring issues through dedicated RCA tracking
- Cost Savings: Lowered total operating costs by optimising service delivery
- Strategic Focus: Internal IT teams redirected toward high-impact, strategic initiatives
Business Impact
FRAME BREACH LTD’s 24×7 managed network services have transformed the client’s global support operations. With faster incident resolution, greater stability, and reduced operational costs, the client now benefits from a secure and continuously optimised IT environment.
Contact Us
To learn how FRAME BREACH LTD can strengthen your network operations, get in touch with our team today.
Contact FRAME BREACH LTD's Experts